Terms and Conditions

Last updated: July 6, 2026

By using the Midan Auto app, website, or any related service, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree, you must not use the app or services.

1. Definitions

• Platform or app means Midan Auto and any related digital service or website.
• Requester or customer means the user who creates a request for spare parts or related services.
• Seller or service provider means the user who offers to provide spare parts or related services.
• Content means any request, offer, message, image, file, rating, or data submitted by a user.

2. Scope of Service and Platform Role

Midan Auto provides technical tools to create spare-parts requests, route them to relevant providers, receive offers, communicate inside the app, and record deal status. Midan Auto is not a party to any sale, purchase, installation, delivery, or payment, and does not act as an agent or representative of any user.

Midan Auto does not own, inspect, certify, or guarantee any listed parts, their availability, quality, legality, source, compatibility, or accuracy of description. Any reliance on an offer, message, or rating is at the user's own risk.

3. App Stores

If the app is downloaded from Google Play or Apple App Store, the relevant store terms and policies also apply. Google and Apple are not responsible for any transaction, agreement, or dispute between Midan Auto users and are not parties to these terms or to any deal made through the app.

4. Eligibility and Accounts

• Users must be legally able to use the services in Saudi Arabia.
• Users must provide accurate and current registration, phone, account type, vehicle, and shop information when required.
• Creating multiple accounts to bypass rules or misuse the service is prohibited.
• Users are responsible for protecting login credentials and all activity under their accounts.
• The platform may apply one-device-per-account or similar security measures.

5. Requester Obligations

• Create serious requests only and do not use the app for fake pricing, nuisance, or deception.
• Provide accurate vehicle, part, city, location, image, and technical information.
• Review offers, parts, prices, quantities, condition, and compatibility before completing any agreement.
• Do not transfer money before verifying the seller and part or completing the service in a manner you consider safe.
• Accept full responsibility for any agreement, payment, receipt, or installation inside or outside the platform tools.

6. Seller Obligations

• Provide accurate shop, location, service area, and parts availability information.
• Verify part availability, price, quantity, source, and condition before submitting an offer.
• Do not list stolen, counterfeit, prohibited, unknown-source, or unlawful parts.
• Do not mislead customers about warranty, compatibility, origin, condition, or delivery timing.
• Accept full responsibility for any offer, part, service, or content submitted through the platform.

7. Requests, Offers, and Agreements

Seller offers are not recommendations, approvals, or guarantees by Midan Auto. Any agreement between a requester and a seller is an independent agreement between those users. Midan Auto is not a party to it, does not guarantee it, and is not responsible for its performance.

Midan Auto is not obligated to resolve disputes, adjudicate claims, collect payments, refund amounts, or force any party to perform an agreement. Disputing parties are responsible for referring their dispute to the competent authorities, courts, or committees in Saudi Arabia.

8. Payments, Delivery, Installation, and Warranties

Unless Midan Auto provides an official in-app payment or delivery service, payment, pickup, delivery, installation, warranty, return, and replacement arrangements are made directly between the requester and the seller at their full responsibility. Midan Auto is not liable for compensation, losses, or claims resulting from money transfers, received parts, or services outside its operational responsibility.

9. Content, Chats, and Ratings

Users are solely responsible for content submitted through the platform, including requests, offers, chats, images, recordings, and ratings. Users must not submit unlawful, abusive, misleading, or rights-infringing content.

Midan Auto may, without obligation, review, remove, hide, or restrict content, ratings, or chats when terms violations, misuse, or serious reports are suspected.

10. Reporting, Blocking, and User Safety

The platform may provide support, blocking, and reporting tools. These tools do not mean Midan Auto is responsible for resolving disputes or validating reports, but the platform may take appropriate actions such as warnings, account restrictions, content removal, record retention, or referral to competent authorities when needed.

11. Prohibited Use

• Fraud, deception, impersonation, fake requests, or fake offers.
• Selling or listing stolen, counterfeit, unlawful, or unknown-source parts.
• Posting abusive, threatening, discriminatory, illegal, or rights-infringing content.
• Attempting to hack, disrupt, scrape, or automate the platform without authorization.
• Using the platform for money laundering, circumvention, or any unlawful activity in Saudi Arabia.

12. Suspension and Restriction

Midan Auto may, at its discretion and subject to applicable law, suspend, restrict, or delete any account, request, offer, rating, or content, or prevent access to the service, when misuse, terms violations, user protection, platform protection, or legal compliance requires it.

13. Privacy and Data

Personal data collection and use are governed by the Midan Auto Privacy Policy. By using the platform, users agree to data processing under the published policy, including data needed for service operation, verification, notifications, approximate location, support, security, and abuse prevention.

14. Intellectual Property and Content License

Midan Auto's trademarks, designs, software, and platform content are owned by or licensed to the platform. Users grant Midan Auto a non-exclusive license to use submitted content as needed to operate the service, display requests, manage chats, provide support, improve the service, retain records, and verify reports or disputes.

15. No Warranty and Limitation of Liability

Midan Auto provides the service as is and as available. To the maximum extent permitted by law, the platform gives no express or implied warranty regarding service availability, error-free operation, offer accuracy, part quality, or outcomes of user transactions.

To the maximum extent permitted by law, Midan Auto is not liable for direct, indirect, incidental, consequential, profit, data, opportunity, or reputation losses arising from platform use or transactions between users, unless otherwise established by a final decision from a competent authority.

16. Indemnity

Users agree to indemnify Midan Auto, its management, employees, and providers against claims, losses, damages, and costs arising from misuse of the platform, violation of these terms, inaccurate data or content, or violation of laws or third-party rights.

17. Third-Party Services

The platform may rely on third-party services such as app stores, maps, verification, notifications, hosting, or support tools. Those services are governed by their own terms and policies, and Midan Auto is not responsible for failures, errors, or changes outside its control.

18. Updates

Midan Auto may update these terms at any time. Publishing the updated version in the app or website is sufficient notice, and continued use after the update constitutes acceptance.

19. Governing Law and Jurisdiction

These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. The competent Saudi courts or committees shall have jurisdiction over disputes related to these terms or platform use.

20. General Terms

If any provision is unenforceable, the remaining provisions remain effective. Midan Auto's failure to exercise any right is not a waiver of that right. The Arabic version controls in case of conflict with any translation unless applicable law requires otherwise.

21. Contact

For inquiries about these terms: [email protected] or WhatsApp +966551264803.